Important information

Welcome To Rider Pitstop!


You Are Requested To Ask Any Questions You May Have Before Ordering. If You Require Any Changes / Customization / Clarification / Any Other Information That You Would Like To Know Other Than Described Here, Send Us A Message And We Will Get Back To You. Please Do Not Order Until You Read Back From Us To Avoid Cancellation Charges / Problems Later.

Product Title Given For The Listing Describes Mostly Everything About The Brand And Models It Fits To (Please Also Check The Fitment Section If There Is Any In The Description). If You Have Any Other Questions, Please Feel Free To Contact Us Before Ordering.

Mail Response Time:
We Receive A Number Of Messages Daily And Work With Walk-in Customers. Before Messaging Us With A Question, Please Be Sure To Read The Complete Description, Check The Pictures, Read The Title/Material/Finish Provided, As We Do Our Best To Include All The Information We Have Available To Us About The Product, Shipping, Returns Etc. If You Need Clarification About Anything Or Have A Question That Is Not Addressed In The Listing, Please Feel Free To Send Us A Message (Please Note: Due To The Impact Of COV On Businesses Worldwide, We Are Working With Limited Work Force So It May Take Some Time To Respond To Your Queries. Current Response Time Is Approximately 1-3 Working Days).


Dispatch Time:
We Have Most Of The Products In Stock. Some Of Our Products Are Made To Order And Have A Dispatch Time Of 5 To 30 Working Days Depending On The Type Of Product And Previous / Pending Orders Regardless Of The Handling Time Mentioned. If You Need An Exact Dispatch Time, Please Contact Us Before Ordering. Please Ignore The Available Quantity Mentioned In Our Listings. This Is Mentioned So The Item Does Not End And Watchers Do Not Lose Link To The Listings.


Packaging:
Orders Are Packed In Cardboard / Metal Boxes With Foam / Bubble Padding To Avoid Damage To The Item/S During Shipment. Irregular Packages Like Fenders And Other Items May Come In Foam Only Packaging. Small Shipments May Also Come In Postal Bags / Flyers. We Check All Our Shipments Before Dispatch And We Are Not Responsible If The Shipment Is Received Damaged. Sometimes They Do Get Damaged During Transit Due To Mishandling By The Shipping Companies. Please Contact Us And We Will Try To Find A Solution For You. Transit I N S U R A N C E Can Be Added At Additional Cost To Claim Damages To The Product (Contact Us For More Details). Please Note, Settlement Of Claims Takes Time, We Will Require Your Patience Through The Process.


Shipping:
We Ship Worldwide And Use DHL Express (7-20 Days) / DHL Ecommerce (10-50 Days) / FedEx (7-20 Days) / eBay Global Shipping (7-25 Days) / Postal Service (10-70 Days) / Other Economical Shipping / Supply Chain Service (15-40 Days) As Our Standard Shipping Method Depending On Weight / Size / Destination And Customs Clearance Procedures For Different Countries. Countries Other Than USA (Remote Area Charges Are Additional For Alaska, Puerto Rico Etc.), Canada, UK, Australia, New Zealand, Germany, Spain, Italy, France May Fetch Additional Shipping Costs Regardless Of The Mentioned Shipping Charges. In Most Cases Russia, Brazil, New Caledonia, Ukraine, Estonia, Lithuania, Latvia, Belarus, Azerbaijan, Kazakhstan, Mongolia, North Korea And More. Contact Us Before You Place An Order So We Can Give You An Exact Shipping Cost.

Please Note: Tracking Numbers Are Provided On Request Within 10 Days Of Dispatch. Incase Of eBay Global Shipping / DHL Express / FedEx / Aramex / Ups / TNT, The Tracking Will Be Updated In A Few Days After Shipping. For Shipments Through India Post / DHL Ecommerce, Their Tracking Systems Are Not Updated Regularly So You May Not Be Able To Get Real-time Updates On Shipping (You Do Not Get Tracking Updates After The Item Is Registered In Most Cases So Please Be Patient). If There Is A Delay, Please Check With Shipping Company's Customer Care In Your Country With The Tracking Number Provided For An Update. Please Try Checking Your Local Post Office And Make Sure It Is Not Being Held For Customs. Supply Chain Service Has No Tracking Number Until It Reaches The Destination / Mid-way Forwarding Country Which Is Germany And The UK. Most Of The Mid-size Shipments Are Sent Through Supply Chain Service Unless Paid Additional For Faster Shipping.

Multiple Orders From Customer With Same Address Received Before The Dispatch Of First Order Will Automatically Be Combined In One Shipment Without Prior Notice.

We Are Not Responsible If The Shipment Is Lost By The Shipping Company. However, We Will Do Our Best To Locate The Lost Shipment. Settlement Of Claims Takes Time, We Will Require Your Patience Through The Process.). I N S U R A N C E Can Be Added At Additional Cost To Claim The Loss (Contact Us For More Details).

Note: For Russia, We Ship To Business Addresses Only, For Brazil We Will Require CNPJ Number. We Do Not Ship To P.O. Box Addresses. If We Do Not Receive Residential / Office Address Within 3 Days Of Ordering, We Will Ship The Item Whenever It Is Ready To The Given P.O. Box Address But In That Case, We Will Not Be Responsible For Any Loss Or Damage To The Item.

Important: We Require Phone Numbers For All Orders As This Is Compulsory For International Shipments And Is Required By The Shipping Companies. You Can Send It To Us Through eBay Messaging System After You Place The Order. We Will However Dispatch The Shipment When It Is Ready Even If We Do Not Receive The Phone Number. There Are Chances That Shipment Will Be Lost And It Will Be Difficult For Shipping Companies To Contact You. We Are Not Responsible If The Shipment Is Lost By The Shipping Company In That Case.

Note: Buyers Are Responsible For Paying Any Import Fees / Duties, Taxes, Vat Or Any Other Fees That You May Be Charged From Your Customs / Taxation Department In Your Country. It Can Range From 0% To 500% Or More Of The Total Cost Depending On Your Country's Customs Clearance Department. We Do The Best We Can To Keep These Fees Low, But We Are Not Responsible For Paying Them. If You Have Any Questions About These Fees, Please Contact Your Country's Customs Department For Clarification On Current Rules For Importing Goods Into Your Country. We Are Not Responsible For Any Fees / Penalties Charged. If You Do Not Pay Import Duties In Your Country And The Item Is Held Or Returned, We Will Not Refund You The Cost Of The Item, Shipping Cost And You Will Need To Pay 5 Times Penalty On The Shipping Cost And Return Import Duty Charged In Our Country Which Is 45% For Automotive Parts.

Note: Incase The Parcel Is Sent Back Due To Receiver Not Available, Refused By The Customer, Fees Unpaid Or Wrong Address, Not Reachable, We Will Not Be Responsible For Any Loss. We Ship To PayPal Addresses Only. If You Want Us To Send To Any Other Address, Please Change The Address In PayPal & eBay Before Ordering. Changes Of Address After Ordering Will Additional Charge Of 40 Us Dollars.


Returns:
We Do Not Have Pick-up Facility / We Can Not Provide Return Shipping Label So Shipping Has To Be Arranged By The Buyer In All Cases. Incase Something Is Wrong At Our End, You Will Still Have To Arrange For Pick-up And Let Us Know The Shipping Cost Before Sending The Product back With Payment Details And We Will Pay The Shipping Cost. We Have Return Location At 18974 Pa, USA And Stuttgart, Germany.
Returns Are Accepted Within 15 Days At An Additional 15% Restocking Fee.
You Can Send The Parts Back To Us For A Replacement Or Full Refund.
Return Shipping Has To Be Paid By The Customer In Any Case. Please Note, Buyer Bears Any Return Import Duties Charged In India.
Items Must Be Returned In Exact Same Condition As They Were Sent In Their Original Packaging With Any Bags, Tags, Stickers, Etc. Still Attached With All Included Pieces Shown And Described In The Listing. We Reserve The Right To Refuse Refunds Or Exchanges On Items That Are Returned In Unsatisfactory Condition Or That Are Incomplete, In Which Case, The Buyer Will Have The Option To Have The Item Returned At Their Expense. Any Items Returned After 15 Days (With Prior Permission From Motomax Inc) May Be Subject To A Late Return Fee. The Products Are To Be Addressed Back To The Same Address Mentioned On The Shipping Box.

The Products Should Be Described As Return Order, Not For Sale With Market Value "Zero" Sent Through No Other Than Postal Service. Please Also Mention The Contact And Mail On The Return Package Which Is The Same As The One Shipped With The Order. So Incase There Is Any Issue With Shipment The Shipping Company Can Reach Us.

We Try Our Best To Keep Our Customers Happy But Problems Occur Unexpectedly Even After Our Strict Quality Control. Please Note, We Can Only Help You If You Co-operate With Us In Resolving The Problems. These Matters Take Time But We Try Our Best To Resolve All Issues As Quickly As Possible.

We Would Prefer That You Contact Us Before Starting A Return, Especially If There Is A Problem With Your Item Or With Your Order, As We May Be Able To Offer Some Other Options To Resolve An Issue. Please Note That All Returns Must Be Returned With A Supplied RMA Number, Or A Refund May Not Be Issued. Please Be Sure To Contact Us To Receive Your RMA # As Well As The Proper Return Address. Items Returned To The Incorrect Location May Not Be Eligible For A Refund. Items Returned Via "Return To Sender" Or "Refused" May Be Subject To Additional Fees To Cover Incurred Return Shipping Charges.

In Any Case, If The Goods Are Not As Expected Or Have Any Problem, Just Send Us A Quick Message With Pictures And We Will Try To Find A Solution As Quickly As Possible.


Cancellation:
There Will Be A Cancellation Fee (Any Reason) Of 20% Even If The Order Is Cancelled Within 1 Second Of Ordering.


Installation Instructions:
We Recommend Professional Installation. No Manuals, Guides, Instructions, Photos Etc. Are Provided To Help You Install The Product. If There Is A Confusion Or Something You Do Not Know Of, Please Contact Us For Clarification Before Modifying The Product. We Are Not Responsible For Any Damage Caused To The Product And There Will Be No Return Or Refund On The Product.

Fit / Finish / Additional Work / Adjustments / Modifications Required:
Most Of Our Fiberglass Products Are Made By Hand-lay Process (95% Of The Products Are Made This Way All Over The World Includes Light Weight Aircrafts/Big Ships/Boats/Canoes And Parts For Buses/Trucks/Train/Cars/Motorcycles Etc.). Due To Being A Completely Manual Process, Chances Of Issues Are There. Note - There Are A Number Of Issues Which Are Present In Fiberglass Molded Products. Not Every Part Has All The Issues Or Same Issues With All Products (We Generally Do Not Have Issues With Our Products. Some Products Don't Have Any Issues At All Which Is What We Aim For But In Some Cases, There Maybe A Few Or One Or All Of The Issues Mentioned Here. Please Do Not Expect Them To Look / Work As Mass Produced Items Right Out Of The Box. Fiberglass Products Will Be Supplied Unpainted (Unless Mentioned) And In Gel-coat / Primer Finish (White / Black / Grey / Any Other Color) Regardless Of Pictures Listed. Actual Color / Finish Of The Item May Differ From Photos. Please Note: Gel-coat Is Purely A Sandable Surface And May Have Scratches (May Look Used But It Is Not). It Will Require Preparation/Prep-work, Paintjob, Sanding, Stretching/Compressing/Squeezing/Expanding Due To Warpage/Shrinkage And May Look Asymmetrical, Priming And Painting To Your Choice Of Color At Your Cost. Inner Surface Of The Parts May Look Bad / Unpleasing And May Require Preparation Work And Paintjob. You May Have To Do Any / Few / All Of The Following In Order To Make The Item Fit Your Application Perfectly Which Which May Require Professional Help And Can Attract Additional Charges To Be Paid (This Has To Be Paid By The Customer Only) Cutting / Grinding / Finishing / Trimming / Cutting Tail Light Slots / Filing / Increasing Hole Size / Bodywork - Includes Drilling Holes (We May / May Not Drill Holes Unless Indicated By Customer At The Time Of Ordering Regardless Of The Pictures) / Bondo / Body Filler Filling / Sanding / Scuffing / Scrubbing / Fiber Filling / More Material Adding Or Molding Etc. / Preparation/Prep-work / Polishing / Buffing / Gluing / Bonding / Fixing Broken Mounting Tabs / Relocation Of Broken/Bent Mounting Tabs/Brackets / Minor-major Modifications / Cleaning / Washing / Degreasing / Deburring / Other Forms Of Repairs / Adjustments / Lining Up, Customizing OEM/ Original Or New Seats To Match With The Airbox Covers For VROD And Softail Models, Additional Hardware - Nuts / Bolts / Washers / Spacers / Tabs / Lugs / Bungs / Clips / Brackets / Rivets / Screws / Grills / Mesh / Custom Attachments Or Other Fittings To Be Able To Fit The Product And This Has To Be Done Before The Paintjob. Items May Have Scratches / Broken Areas / Pinholes / Scuff Marks / Burrs / Unfinished Edges Or Areas / Discoloration Of Surface Finish / Stars Or Spider Marks / Dents / Grease Marks / Fingerprints / Dust / Uneven Surface / Surface Waves / Sagging / Porosity / Craters / Pock Marks / Fisheyes / Air Bubbles / Orange Peel / Surface Flakes / Wrinkles / Alligator Marks / Chalking / Fading / Spotting / Distortion Or Warping Or Deformation Or Wavy Surface / Lose Fibers / Loose Mounting Points / Dimples / Roughness / Release Or Delamination Of Surface Layer / Surface Defects / Mold Parting Lines Or Crease / Release Of Fibers / Water Spots / Resin Tearing / Blisters / Blushing / Heat Lines / Poor Flow Or Leveling / Air Pockets / Pre-release / Print Through Pattern On Surface From Fiber Reinforcement / Sticky Surface Or Inner Side / Uncured Surface Or Resin / Pits / Chips / Packaging Marks / Cracks / Stress Cracks Etc. All Of Which Are Common With Fiberglass Molded Products And Needs To Be Repaired / Finished Before Paintjob. Being Made With Clear Resins, Light May Pass Through The Fiberglass Parts. Most Of The Issues Mentioned Above Means The Same With Different Names. Not All Parts Have Issues. Parts Come Un-assembled Of Hardware / Grills Or Any Other Fittings Shown In The Pictures. Please Study Working & Issues With Fiberglass Before Ordering If You Wish To Do Everything Yourself.

We Also Offer Complete Finishing System From Sanding, Priming And High Quality Standard And Custom Paintjobs, Hydrographics, Electroluminiscent Paint, Spray Chrome, Heat Sensitive Paint, Neon Paint, Glow In The Dark Paint, Silver/Gold Leafing, Pinstriping, Powder Coating, Anodizing Etc. Check With Us Before Ordering. In Painted / Finished Products, We Will Take Care Of Surface Defects And Prep-work (Drilling May Still Be Required). Adjustments/Modifications May Still Be Required.

Metal Parts Will Come In Unpainted / Unfinished Condition / Surface Oxidation (Rust) Unless Mentioned In The Listing Regardless Of The Listed Pictures. Painted / Chrome / Nickel Etc. Plated Parts May Also Have Surface Rust. Inside Of The Metal Parts May Require Sealing Before Paintjob Or Fitting To The Motorcycle. Stainless Steel Products Tend To Change Color With Heat.


Important Information:
Our Products Are Mostly Used For Show Purpose And We Are Not Responsible If Something Breaks / Fails Claiming Human Life Or Injuries While Riding / Installation (Professional Installation Is Always Advised). We Work With Only The Best And Tested Suppliers But Since The Parts Are Handmade, They Do Not Undergo Strict Quality Control System Like Mass Produced Products. Buy And Use At Your Own Risk Only. Please Check With Your Own Authorities For Any Additional Documentation / Approval Required To Use The Product In Your Location. We Are Not Responsible For Any Fine Caused By Using Our Product Without An Approval.

We Are Not Liable For Refund In Any Of The Cases Listed In The Description Regardless Of eBay Buyer Protection Policies. By Pressing Buy It Now, You Are Accepting Everything That Is Mentioned In This Description And Allowing eBay To Disregard Their Policies For Any Order Placed With Us.


Payment:
We Accept PayPal As It Is The Most Trusted Way To Send Payments Securely Internationally. E-cheque Payments Through PayPal Will Fetch Delay In Shipment Until The Funds Are Cleared In Our Accounts


Feedback:
Your Feedback Is Important To Us So Our Customers Can Know More About Our Products And Services. We Strive For 100% Customer Satisfaction As Well As 5-star Feedback And Rating In Every Category.


Suggestions:
We Are Open To Suggestions. Feel Free To Send Us Any Suggestion Regarding Our Products / Description Etc. And Help Us Improvise. Your Inputs Are Important To Us.


Drop-shippers / Dealers / Distributors:
We Retail And Wholesale And We Would Be Happy To Develop International Dealers & Distributors. Contact Us For More Information.

People Who Would Feature Our Products On Their YouTube Channel / Instagram Page / Facebook Page With Atleast 1000 Subscribers/Followers Can Ask For Special Discounts.


Check Out Our Other Quality Made Products By Clicking The "See Other Items" Link / Store Logo On The Right Side Of This Page Under Our eBay User Id.

Please Add Us To Your Favorites / Follow Our Id For Regular Updates On Our Products. We Are Constantly Adding New Products For Vintage And Classic Motorcycles, Bobbers, Choppers, Baggers, Cafe Racers, Street Bikes, Hot Rods And More...


Feel Free To Contact Us Anytime If You Have Any Questions. We'd Be Glad To Answer All Your Queries.


We Would Appreciate If You Could Spread A Word About Our Company Among The Bike Clubs, Face-book, Insta-gram Parts Traders, Bike Shows Etc. So We Can Help More People & Enthusiasts Like You Make Their Machines Stand Out With The Unique Products We Offer.


**All Rights Reserved. No Part Of This Description And Pictures On This Page May Be Reproduced, Distributed, Used For Commercial Purpose / Listings By Other eBay User Id Or Website, Or Transmitted In Any Form Or By Any Means, Including Photocopying, Recording, Or Other Electronic Or Mechanical Methods, Without The Prior Written Permission**


* Disclaimer *
Some Well Known Brand Names Are Mentioned In The Titles So Customers Can Find Products Quickly And Know The Item Can Fit / Can Be Made To Fit Their Vehicle.


Limitation Of Liability:
Buyer’s Exclusive Remedy Under This Contract Shall Be For Damages And Seller’s Total Liability For Any And All Losses Or Damages Resulting From Any Cause Whatsoever, Including, Without Limitation, Defects In Or Defective Performance Of The Product, Or Negligence, Shall In No Event Exceed The Purchase Price Of The Product In Respect To Which A Claim Is Made, Or At The Election Of Seller, The Replacement Of Such Product, F.O.B. Seller’s Factory. Seller Shall Not Be Liable For, And Buyer Assumes Responsibility For, All Personal Injury And Property Damage Resulting From The Possession, Use, Handling, Operation Or Resale Of The Product By Buyer, In No Event Shall Seller Be Liable For Incidental Or Consequential Damages, Whether Buyer’s Claim Is In Contract, Negligence Or Otherwise. Any Product Replacement Required Of Seller Under This Contract May Be Undertaken After Return Of A Portion Or All Of The Product To Seller’s Shop At Buyer’s Expense, Should Seller Deem It Necessary.

Fiberglass Warning:
Our Products Do Not Met DOT Or SAE Guidelines For Safety. This Is Especially True Of Our Fiberglass Products, Metal Tanks Crush Upon Impact. Fiberglass Can Break And Leak Upon Impact. This Of Course Is A Source Of Fire And A Danger To You And Others. By Purchasing Any Of Our Products (And Other Non-compliant DOT And SAE Parts) You Are Assuming The Risks Of Danger, Injury And Death. If You Will Not Accept The Risks, Don’t Purchase Our Products.


We Are A Trading Company And All The Products We Have Listed Are Made / Supplied By Third Parties Only. We Do Not Have Any Control Over Production Of Any Patented / Branded / Trademarked Products By A Third Party. All The Products, Pictures, Logos, Titles And Information Are Given By Third Parties.


We Are In No Way Liable If Any Of The Items Listed In Our Store Break Any Copyright / Patent / Trademark Law.


All Cases Are Subject To Be Settled Under Faridabad, Haryana, India Jurisdiction Only.


...We Wish You A Great Day And Expect Your Visit Again At Our Store...


Team,
Rider Pitstop